FAQ

We offer free standard shipping on all orders over $150 (after discounts, before tax). Standard shipping typically takes 5-7 business days in the continental U.S.

Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package until it arrives.

We accept returns within 30 days of delivery. Notebooks and unused pens in their original condition can be returned for a full refund. For defective items or missing parts, we’ll gladly send replacements or issue a refund.

Simply contact us at support@noteorius.com. Please include your order number and the reason for the return. We’ll walk you through the rest.

Orders can be modified or canceled within 1 hour of purchase. Please contact support at support@noteorius.com as soon as possible. After that window, we can’t guarantee changes before shipping.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

Declines can result from incorrect billing details, insufficient funds, or limits set by your bank/credit issuer. You can try again or use another payment method. If issues persist, feel free to reach out for help.

Yes. Erasing the page is as simple as a tap of the pen cap.

The smart pen works with our Noteorius Notes app, available on iOS and Android. It’s also compatible with standard note-taking platforms via exporting options like PDF, JPEG, SVG, and Microsoft OneNote.

A full charge provides up to 8 hours of continuous use. Charging is easy with the included USB‑C cable, just plug it into any USB power source.

Our smart pen is designed to work with our LCD dark-mode notebook.

1. Open the file you want to adjust
2. Tap the edit button
3. Use the split tool on the left to mark where one page ends and the next begins
4. Tap save and the pages will appear as individual notes in your inbox

First, make sure your pen is fully charged and that Bluetooth is enabled on your device. If the pen is charged but still not connecting, try rebooting it by holding the power button for 10 seconds. This should reset the connection and allow the pen to sync properly.

To remove dust or loose particles, gently wipe the screen with a dry microfiber cloth. For smudges, do not spray liquid directly on the display. Instead, lightly dampen a corner of the microfiber cloth with isopropyl alcohol or distilled water, then gently clean the screen. This helps avoid damage while keeping the display clear.

1. Start by going to your inbox page in the app where your saved pages are stored.

 2. Tap the icon with two boxes and a check mark (top right) to activate the merge selection tool.

 3. From there, select the pages you want to combine.

 4. Once selected, tap the merge icon located in the bottom left-hand corner of the screen.

 5. You’ll then be prompted to choose whether you want to create a single-page document or a multi-page document. Select the option that best fits your needs.

1) Ensure Bluetooth is enabled on your device

2) Confirm the pen is powered on

3) Restart the app

4) Try unpairing and re-pairing. The smart pen should be blinking blue when trying to pair with your device.

Still stuck? Email support@noteorius.com with a brief description, we’ll get you writing again fast.

The battery may be low in your notebook, which you can change. If after changing the battery, the problem persists, let us know and we will be happy to help you with that.

Check that the pen tip is clean and being used as intended. Clear any debris and make sure your app is updated. This could also be caused from how the pen is being held. Make sure the camera in the smart pen is facing the screen and can track every stroke of your ideas.

Yes. We offer a 1‑year limited warranty for defects in materials or workmanship on the smart pen and notebook. Normal wear isn’t covered. If your product fails under normal use, contact support for a replacement.

Replacement parts like pens and folios will be available soon.